Overall it was a good experience, however your technician thought we had a seized caliper. We took the RV to an authorized ram dealer and they determined there was no seized caliper and in fact there was a rock stuck in the rotor. They said that if your technician had looked more deeply they would have found the rock and that once the rock was removed there was no longer a problem with it spinning. Everything spun perfectly when the rock was removed. No big deal though it could’ve saved us a lot of driving because I ended up going to a dodge ram dealer first in Dundalk Maryland and then in Clarksville Maryland And finally I ended up going to Criswell Dodge Ram in Gaithersburg Maryland. The right rear tire had no caliper seizure and only needed a rock to be removed. And then everything worked perfectly. Sorry you guys weren’t able to diagnose this I guess better luck next time. In the end I am glad that they noticed there was a problem so that we were able to get that rock removed. I just wished Maryland auto and truck had found and removed it oh well thanks again.
Chris, I'm glad you ended up with a good result. Our team provided you information about the braking problem as a courtesy (informal - without a fee) and thought you best served by a dealer since the vehicle had warranty coverage. Had we asked for and charged you a fee we would have been more diligent in our diagnosis of the problem. Our communication was intended to make you aware of a potential problem without charging a fee. In retrospect, perhaps you would have been better served by us addressing by formal diagnosis and documentation of findings. We will learn from your feedback and adjust accordingly. Once again, all the best to you.
- Maryland Auto and Truck Repair